NHTSA Complaint #10355469 — 2003 JEEP LIBERTY

WHEN I WAS SOLD MY 2003 JEEP LIBERTY WITHOUT A WORKING A/C, I WAS FORCED TO USE MY WINDOWS AS A MEANS OF VENTILATION AND COOLING THESE PAST ALMOST FOUR YEARS. (THE A/C IS ANOTHER STORY.) MY REAR PASSENGER WINDOW STARTED TO MAKE GARGLING TYPE NOISES AS I ROLLED IT DOWN AND UP ABOUT TWO MONTHS AGO. THEN MY FRONT PASSENGER WINDOW BEGAN TO MAKE A SIMILAR SOUND. HOWEVER, WHEN ATTEMPTING TO ROLL IT BACK UP 2 WEEKS AGO IT WOULD NOT COME ALL THE WAY UP. AS I PRESSED ON THE WINDOW BUTTON FOR A FEW SECONDS THIS COIL CAME UP FROM INSIDE THE DOOR AND THE WINDOW WOULD NOT GO UP ANY FARTHER. SO, I HAD A MECHANIC FRIEND OPEN THE DOOR TO CHECK OUT THE PROBLEM AND HE SAID THE FOAM PIECE (REGULATOR) WAS BROKEN. ANOTHER FRIEND AND I RESEARCHED THE PROBLEM ONLINE AND CAME ACROSS NUMEROUS UNSATISFIED CUSTOMERS WHO ARE DEALING WITH THE SAME ISSUE! I GOT THE NUMBER OF A LOCAL DEALERSHIP AND THE SERVICE PERSON LOOKED UP MY VIN TO SEE IF THERE ARE ANY RECALLS ON MY LIBERTY. TO MY DISMAY THERE ARE NONE. SO, HIS GUESS TO FIX MY PROBLEM WOULD BE $300 - 600...FOR ONE WINDOW!! THERE'S NO WAY I'M ABLE TO PAY FOR EVEN HALF OF THAT OUTRAGEOUS COST! WITH ONE WINDOW OUT OF COMMISSION, THE REAR PASSENGER WINDOW IS STILL GARGLING AT ME SO I TRY NOT TO USE IT. HOWEVER, WITHOUT A WORKING A/C ON THESE HOT DAYS IT'S SUCH A DISGRACE TO NOT BE ABLE TO USE MY WINDOWS! PLUS, I DRIVE A LOT FOR WORK AND TRANSPORT PEOPLE...NOT GOOD!! TODAY I CAME ACROSS THIS WEBSITE. I'M NOT SURE WHAT THIS IS GOING TO DO TO HELP MY SITUATION (AND OTHERS IN THE SAME LEAKING BOAT), BUT IT WAS WORTH A SHOT. I'M TEMPTED TO GO THROUGH THE OTHER WEBSITES TO ORDER THE PART MYSELF AND THEN FIX IT MYSELF. IS THIS A WISE DECISION, OR SHOULD I WAIT TO SEE WHAT COMES OF THIS COMPLAINT? IT'S A SHAME THAT BIG CORPORATIONS ARE ALLOWED TO DO THIS TO THEIR TRUSTING CONSUMERS. FROM ALL OF US "LITTLE PEOPLE", WE APPRECIATE ANY HELP WE'RE ABLE TO GET FROM THIS RIDICULOUS SITUATION. *TR