NHTSA Complaint #10355194 — 1991 PLYMOUTH VOYAGER

TL*THE CONTACT OWNS A 1991 PLYMOUTH VOYAGER. THE CONTACT STATED THE BOLT THAT HELD THE STRUT ON THE PASSENGER SIDE OF THE LIFTGATE FRACTURED AS IT WAS CLOSING. THE CONTACT STATED THAT THE LIFTGATE WAS NO LONGER OPERABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 99V213000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) IN 1999 BUT HAD NEVER RECEIVED THE RECALL REPAIR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE REPAIR WAS REFUSED. THE MANUFACTURER ADVISED THAT DUE TO THE AGE OF THE RECALL, THE CONTACT WOULD BE LIABLE FOR ONE HALF OF THE REPAIR COSTS. THE CONTACT STATED THAT THE MANUFACTURER SHOULD STAND BEHIND THE RECALL AND REPAIR THE LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 185,102.