NHTSA Complaint #10354803 — 2010 HONDA INSIGHT

I LEASED MY 2010 HONDA INSIGHT HYBRID AT MAROONE HONDA OF HOLLYWOOD FLORIDA IN THE BEGINNING OF JULY 2010. TWO WEEKS AFTER, I NOTICED A HAZY PATTERN ON MY WINDSHIELD IN THE EVENING (OR SHADE) WHEN IT RAINS. I BROUGHT IT TO THE DEALER AND EXPLAINED WHAT I WAS SEEING AND THAT IT WAS NOT ON THE OUTSIDE OR INSIDE OF THE GLASS. THEY POLISHED AND CLEANED THE WINDSHIELD. WITH THE NEXT RAIN IT WAS STILL THERE. I RESEARCHED AUTO WINDSHIELDS AND FOUND THAT THERE IS A FILM LAMINATE BETWEEN TWO LAYERS OF GLASS THAT MAKE UP THE WINDSHIELD AND CALLED MY SALESPERSON. I HAVE A PHOTO AND EXPLAINED THE MAKEUP OF THE GLASS. NOBODY AT HONDA SEEMED TO BE AWARE OF A WINDSHIELDS COMPOSITION. I INSISTED ON A NEW WINDSHIELD AND WENT TO HAVE SERVICE ON MY CAR THINKING THAT THEY WOULD REPLACE THE DEFECTIVE WINDSHIELD. I SHOWED THE PHOTO AND ACTUAL PROBLEM PARKED IN THE SHADE TO THE SERVICE ADVISOR, ROCKY WHITEHALL ,AND HE SHOWED THE PROBLEM TO SHIN, THE SERVICE MANAGER (SEPTEMBER 7 @ 7AM) THEY POLISHED AND CLEANED IT AGAIN AND I REFUSED TO LEAVE. ROCKY SHOWED ME ANOTHER INSIGHT WITH THE SAME PROBLEM INFERRING THAT THIS IS NORMAL. MY ESTIMATED CLEAR VISIBILITY IS 1/3 AT NIGHT WITH RAIN, HORRIFIC GLARE FROM ONCOMING HEADLIGHTS, STREETLIGHTS AND STOP LIGHTS. HONDA OF HOLLYWOOD HAS NOT CONTACTED ME YET. AUTONATION RESPONDED TO AN EMAIL. I AM STILL DRIVING UNDER A VERY DANGEROUS CLOUD WHEN IT RAINS. I KNOW THAT HONDA JUST WANTS ME TO DISAPPEAR THINKING THAT THE PROBLEM WILL DISAPPEAR. I AM CONTACTING THE PRESS TO GET THEM INVOLVED AND A LAWYER.. PLEASE HELP ME RESOLVE THIS MATTER. I GUESS HONDA THINKS THAT THE TOYOTA DISASTER WILL NOT APPLY TO THEM. IT'S A SHAME BECAUSE I AM ALL FOR HYBRIDS. I LOVE THE INSIGHT AND ITS GREAT GAS MILEAGE AND HOW IT DRIVES. THIS IS VERY DISHEARTENING. *TR