NHTSA Complaint #10354776 — 2007 DODGE NITRO

WITH NORMAL USE THE INSIDE DOOR HANDLE SNAPPED IN TWO. IN ORDER TO GET OUT OF THE DRIVERS DOOR, WITH THE KEY STILL IN THE IGNITION YOU MUST HIT THE UNLOCK BUTTON, ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, ROLL THE WINDOW BACK UP AND THEN TURN OFF THE CAR. MY DOOR HANDLE IS LESS THAN 3 YEARS OLD BUT I HAVE MORE THAN THE ALLOTTED MILES DUE TO MY LONG COMMUTE TO WORK. I WAS TOLD IT COST 75.00 FOR THE PART AND TWO HOURS OF LABOR AT $115.00 FOR A ESTIMATED TOTAL OF $300.00 TO REPLACE THE INTERIOR DOOR HANDLE. I FEEL THE PART IS POORLY MADE FOR ITS USE AND SHOULD HAVE NEVER SNAPPED OFF. I ALSO FEEL THIS IS A SAFETY ISSUE AS THE DRIVER CANNOT MAKE A QUICK ESCAPE OUT OF THE CAR WHEN THIS PART UNEXPECTEDLY SNAPS. I WAS ALSO SURPRISED WHEN CONTACTING THE DODGE DEALERSHIP THAT THEY HAD THE PART IN STOCK, WHICH ALSO TELLS ME THEY MUST HAVE HAD TO REPLACE SEVERAL TO KEEP THAT PARTICULAR PART IN STOCK. *TR