NHTSA Complaint #10354688 — 2007 BUICK TERRAZA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10354688
Vehicle	2007 BUICK TERRAZA
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 12, 2007
Date Filed	September 9, 2010
Mileage	8,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2007 BUICK TERRAZA. THE CONTACT STATED THAT THE VEHICLE'S AUTOMATIC SLIDING DOORS HAVE BEEN REPAIRED SEVEN TIMES. THE DOORS OPEN ERRATICALLY AND WILL OPEN WHEN THE VEHICLE IS LOCKED. THEY WILL ALSO COME OPEN WHILE SHE IS DRIVING. THE DEALER HAS REPLACED MOTORS, SENSORS AND OTHER ITEMS AND THE FAILURE IS STILL PRESENT. THIS FAILURE IS PRESENT ON THE DRIVER'S SIDE AND PASSENGER'S SIDE. THE CONTACT DRIVES HER GRAND CHILDREN IN THE VEHICLE AND IS CONCERNED ABOUT THE DOORS OPENING WHEN THE CHILDREN ARE IN THE VEHICLE. THE OWNER WANTS GM TO BUY THE VEHICLE BACK, BUT THEY WILL NOT. THEY OFFERED TO EXTEND THE WARRANTY ON THE DOORS BUT THE CONTACT STATED THE WARRANTY IS NO GOOD IF THE DOORS DO NOT WORK. THE FAILURE MILEAGE WAS 8,800. THE CURRENT MILEAGE WAS 30,000.

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