NHTSA Complaint #10354631 — 2003 FORD EXPLORER

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE TAILGATE HATCH IN THE REAR OF THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT WHEN ATTEMPTING TO RENT A TRAILER FROM U-HAUL, THE COMPANY WOULD NOT RENT TO ANYONE WITH A FORD EXPLORER WHICH SHE BELIEVED TO BE A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR REPAIRS. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000-