NHTSA Complaint #10354018 — 2007 ISUZU NQR

WE DRIVE THE TRUCK EVERYDAY FROM 1 LOCATION TO ANOTHER LOCATION FOR ABOUT 65 MILES PER DAY THE ODOMETER IS ABOUT 75,000 MILES. WE DO REGULAR SERVICE ON TIME AND THERE'S NO ACCIDENT SO FAR (TOUCH WOOD). THERE'S NO SYMPTOM FOR THE INCIDENT. THIS HAPPENED ON 8/15/2010 SUNDAY HEADING FROM MONTEREY PARK TO CHINO HILLS. THE DRIVER HEARD A NOISY SOUND IN THE FRONT, BUT DON'T KNOW WHERE. WE PARKED AT CHINO HILLS AND ON THE NEXT DAY TOWED TO BODY SHOP. AFTER A QUICK LOOK, HE TOLD US TO TOW TO THE DEALER. PECK ROAD TRUCK CENTER IN CITY OF INDUSTRY CHECKED AND SAID SOMETHING WRONG WITH THE ENGINE. HE NEGOTIATED WITH THE MANUFACTURER, ISUZU WHO SAID THE WARRANTY EXPIRED 2 MONTHS AGO. NO MATTER WHAT WE STILL HAVE TO FIX IT. THE SERVICE ADVISOR (MCMILLON, RON) SAID THE ENGINE IS TORN APART AND THE SERVICE QUOTE RIGHT NOW IS ESTIMATED ABOUT $8,724. HERE?S THE OPERATION DESCRIPTION: (1) DIAGNOSE, RAN ENGINE PERFORMANCE TEST, REMOVED ENGINE ASSY, PULLED HEAD, FOUND #3 CONNECTING ROD CRANK BAD. RECOMMEND TO REPLACE CRANK, ALL CONNECTING ROD BEARING, PISTON AND LINER #3. (2) EXTRA PARTS AND LABOR TO REPLACE, OIL PUMP, GEARS, GASKETS, HEAD BOLTS (STRETCHED), COLLERS, JETS (FOR OIL SPRAYING ON LINER), MISC GASKETS, NOT SEEN UNTIL ENGINE HAS BEEN TORN APART. WE BOUGHT THIS TRUCK ON 5/22/2007 FOR $50,121.33 AND YET THE ENGINE TORN APART. THIS IS BEYOND NORMAL WEAR AND TEAR. ISUZU SHOULD INSPECT THE PROBLEM AND PAY FOR THE REPAIR. WE DON' KNOW IF THE DEALER KEPT THE ENGINE OR TOOK A PICTURE YET. AT THIS POINT, WE DIDN'T ASK FOR ANY COMPENSATION ON THE INCONVENIENCE CAUSED BY THIS BROKE DOWN. *TR