NHTSA Complaint #10353963 — 2000 BMW 323I POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10353963
Vehicle	2000 BMW 323I
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 15, 2010
Date Filed	September 5, 2010
Mileage	109,156 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I AM THE ORIGINAL OWNER OF 2000 BMW 323I WITH 109K MILES. ONE FINE DAY THE REVERSE GEAR ON THE CAR JUST STOPPED WORKING WITHOUT ANY WARNING OR NOISE. I TOOK THE CAR TO THE BMW DEALERSHIP WHO DID THE DIAGNOSTIC AND TOLD ME THERE'S A TRANSMISSION FAILURE AND THAT THE NEW TRANSMISSION WILL COST $5,880. I THEN WENT ONLINE AND FOUND A SITE "NOREVERSE.ORG" AND WAS SHOCKED TO SEE NUMEROUS BMW OWNERS REPORTING THE SAME ISSUE. I CALLED BMW CUSTOMER RELATIONS AND THEY REFUSED TO OFFER ANY ASSISTANCE NOR DID THEY OWN UP TO THE PROBLEM, STATING THAT IT'S OUT OF WARRANTY. GIVEN THE NUMBER OF COMPLAINTS RECEIVED BY NHTSA (175 AS OF SEPTEMBER 5TH, 2010 FOR "2000 323I" UNDER THE CATEGORY OF "POWER TRAIN AUTOMATIC TRANSMISSION") AND A HUGE NUMBER OF COMPLAINTS LISTED ON "NOREVERSE.ORG" AND OTHER CONSUMER SITES, BMW OUGHT TO HAVE DONE A RECALL OF THESE DEFECTIVE TRANSMISSIONS (ZF5HP19) AND SET AN EXAMPLE FOR A RESPONSIBLE GLOBAL BRAND THEY STAND FOR. *TR

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