NHTSA Complaint #10353881 — 2005 FORD FOCUS

O/D LIGHT CAME ON. AUTOMOTIVE SHOP RAN A TEST AND RETRIEVED CODE P0767. SHOP REPLACED THE SOLENOID AND CAR WOULD STILL NOT SHIFT INTO 2ND GEAR. SHOP WANTED TO REPLACE THE TRANSMISSION BUT I DECLINED AS THE CAR ONLY HAD 52,000 MILES. TOOK THE CAR TO A FORD DEALERSHIP AND THEY SAID THERE WAS NO 2ND OR 4TH GEAR. DEALERSHIP SAID IT WAS A POSSIBLE BROKEN BAND OR FAILED BAND APPLY PISTON. THEY REMOVED THE PAN AND VERIFIED BROKEN BAND. THEY REPLACED THE 2-4 BAND AND INSTALLED NEW BAND APPLY PISTON AT A COST OF $931.22 PLUS THE COST OF A RENTAL CAR AT $101.16. NO CAR SHOULD HAVE A TRANSMISSION FAIL AT 50,000 MILES. I FEEL THERE WAS A DEFECT IN THE PARTS USED IN THE TRANSMISSION. WHEN I ASKED ABOUT INSTALLING A NEW TRANSMISSION, I WAS CONCERNED THAT THEY WOULD INSTALL THE SAME TRANSMISSION THAT FAILED IN MY CAR. THE SHOP SAID NOT TO WORRY BECAUSE THE TRANSMISSION HAS ALL UPDATED PARTS! THE RESPONSE LEADS ME TO BELIEVE THAT THE PARTS IN MY TRANSMISSION WERE DEFECTIVE AND I SHOULD BE REIMBURSED THE COST OF MY REPAIRS. I CALLED FORD MOTOR COMPANY AND SINCE THERE WAS NOT A RECALL THEY COULD NOT HELP ME. AGAIN, NO CAR SHOULD HAVE A TRANSMISSION FAIL AT 50,000 MILES. *TR