NHTSA Complaint #10353561 — 2002 BUICK LESABRE

TL*THE CONTACT OWNS A 2002 BUICK LASABRE. THE CONTACT STATED THAT THE AIR BAGS SUDDENLY DEPLOYED WHILE DRIVING 17 MPH. THERE WAS NO CRASH AND THE CONTACT DID NOT DRIVE OVER ANY BUMPS OR UNEVEN SURFACES. THE PASSENGER'S RIGHT EAR WAS INJURED IN THE INCIDENT. THE DOCTOR STATED THAT SHE HAD A LOW TONE PROBLEM WITH HER HEARING THAT WOULD BE PERMANENT. GENERAL MOTORS WAS CONTACTED AND THEY STATED THAT IT WAS A PRODUCT DEFECT. THE VEHICLE WAS TOWED TO THE DEALER AND A RENTAL VEHICLE WAS PROVIDED. GENERAL MOTORS AGREED TO BUY BACK THE VEHICLE FOR $4700.00. THE CONTACT WAS NEGOTIATING THE BUY BACK TERMS. THE VEHICLE WAS NOT DRIVABLE. THE FAILURE MILEAGE WAS 84,000. UPDATED 12/22/10 *BF THE CONSUMER STATED IN OCTOBER 2010 GM PRESENTED HIM WITH A CHECK FOR $5500 AND THE TITLE AND VEHICLE WAS TURNED OVER TO THEM. THE VEHICLE WAS TAKEN TO A SALVAGED BUSINESS AND DESTROYED. UPDATED 12/29/10