NHTSA Complaint #10353518 — 2003 GMC YUKON

I OWN A 2003 GMC YUKON, LAST YEAR THE INSTRUMENT DASH CLUSTER STARTED TO FAIL ALONG WITH A CONTINUOUS LOUD DINGING FROM THE WARNING BELL AND THE AIR CONDITIONING WOULD STOP WORKING ALONG WITH THE WINDOWS POWERING OFF, SHORTLY AFTER I RECEIVED A LETTER FROM GMC DESCRIBING THIS EXACT DEFECT, RECENTLY I CONTACTED GMC REGARDING THIS ISSUE AND WAS GREETED BY A CALL CENTER IN THE PHILIPPINES, THE MAN TOLD ME TO TAKE THE CAR TO A GMC DEALERSHIP AND THEY WOULD TAKE CARE OF THE ISSUE, AFTER I GOT THE CAR TO THE DEALERSHIP AND STARTED DIAGNOSTICS I CALLED BACK TO LET THEM KNOW AND THEY THEN INFORMED ME THAT I WOULD HAVE TO PAY FOR THE SERVICE. I WAS OUTRAGED THAT THEY HAD ACTUALLY PULLED A BAIT AND SWITCH ON A REPAIR???, AFTER BEING LEFT ON HOLD FOR OVER AN HOUR WHILE THE "CUSTOMER SERVICE REP" TRIED TO FIND A SUPERVISOR SO THEY COULD FIGURE OUT WHAT TO DO, HE FINALLY GOT BACK ON THE PHONE AND SAID I WOULD HAVE TO KEEP HOLDING, I THEN DEMANDED TO SPEAK TO A GMC REPRESENTATIVE IN THE STATES, WHILE ON HOLD FOR ANOTHER HALF HOUR HE RETURNED AND SAID I WOULD BE CONTACTED IN 24 HOURS BY A USA REP. AFTER THREE HOURS WAITING FOR MY CAR IT WAS FINALLY RELEASED TO ME FREE OF CHARGE, ( FOR THE DIAGNOSTICS) BUT STILL NOT FIXED. I RECEIVED A CALL FROM AN AMERICAN GMC REP, A FEW DAYS LATER AND WHILE THEY DANCED AROUND THE ISSUE AND WHO SHOULD FIX IT, THEY KEPT CALLING ME BACK TO SEE IF I FOUND A DEALERSHIP TO GET THE ISSUE DIAGNOSED, I TRIED TWO DEALERSHIPS AND BOTH INDICATED THEY DID NOT WANT TO HELP, I AM NOW STUCK WITH WHAT IS A DANGEROUS DEFECT ON MY $30,000 DOLLAR FAMILY CAR! I BOUGHT THIS CAR FOR IT'S SAFETY AND COMFORT AND NOW I'M AFRAID FOR MY FAMILY TO RIDE IN IT, CAN'T TRADE IT IN, CAN'T SELL IT AND NO ONE WILL FIX THIS RE-CALL ISSUE. *TR