NHTSA Complaint #10353430 — 2007 HONDA ODYSSEY

2007 HONDA ODYSSEY PULLS HARD RIGHT AFTER RIGHT TURN AND HARD LEFT AFTER LEFT TURN. THIS IS A MAJOR DRIVING HAZARD AS THE VEHICLE HAS THE POTENTIAL TO PULL OFF THE ROAD VERY QUICKLY OR INTO OTHER VEHICLES IF THE STEERING IS NOT CONSTANTLY CORRECTED. I BOUGHT A USED CPO HONDA ODYSSEY IN AUGUST OF 2010, AND WE NOTICED THIS PULLING PROBLEM RIGHT OFF THE LOT. ON A FLAT SURFACE AFTER A RIGHT OR LEFT TURN, THE VEHICLE WILL CHANGE LANES IN 3 SECONDS IF NOT CORRECTED. WE HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP 2 TIMES, AND THEY TRIED MANY THINGS TO NO AVAIL (TIRE ROTATIONS, ALIGNMENT, TIRE DEFLATIONS, ETC...). I ASKED THEM TO CHECK THE SUSPENSION AND STRUTS BECAUSE A PERSON POSTED AN UNOFFICIAL FIX ONLINE THAT DEALS WITH IMPROPERLY ALIGNED STRUTS THAT WORKED. THE SERVICE ADVISOR CLAIMED THAT THEY REMOVED THE STRUTS AND THE PROBLEM WAS FIXED. HOWEVER, THE PROBLEM IS NOT FIXED, AND ACTUALLY THE PROBLEM SEEMS WORSE NOW. I AM PRETTY SURE THEY DID NOT REMOVE THE STRUTS AT ALL SINCE I REQUESTED TO SEE THE STRUTS WHEN THEY WERE REMOVED AND THEY DID NOT SHOW THEM TO ME AT ALL. THE SERVICE ADVISOR AND TWO TECHNICIANS EXPERIENCED THIS PROBLEM WHEN THEY RODE ALONG ON TEST DRIVES WITH ME, BUT THE ARE CLAIMING THAT THE ISSUE WELL WITHIN THE SPECS DEFINED BY HONDA. THEY CONTINUE TO EXCLAIM THAT THERE IS NOTHING ELSE THEY CAN DO. THERE HAS TO BE A WAY TO FIX THIS, BUT IT SEEMS THAT THEY DO NOT WANT TO SPEND THE MONEY TO FIX THE PROBLEM PROPERLY. MY CONCERN IS THAT THIS IS A MAJOR SAFETY HAZARD, AND I AM WORRIED THAT MY FAMILY OF FIVE MAY BE INVOLVED IN A CATASTROPHIC ACCIDENT BECAUSE THE PULLING PROBLEM IS SO BAD. PLEASE HELP MY FAMILY AND ALL THE OTHER HONDA ODYSSEY OWNERS WHO ARE HAVING THIS PULLING / ALIGNMENT PROBLEM GET A PROPER FIX BY ISSUING A RECALL THAT REQUIRES HONDA TO CONFESS TO THE ISSUE OFFICIALLY AND FIX THE PROBLEM ONCE AND FOR ALL BEFORE SOMETHING CATASTROPHIC HAPPENS. *TR