NHTSA Complaint #10353394 — 2010 FORD EXPLORER

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, APPROACHING A TRAFFIC STOP SIGN. THE BRAKES WERE ENGAGED AND THE VEHICLE WOULD NOT SLOW DOWN. THE CONTACT APPLIED HIS FULL BODY FORCE TO THE BRAKE PEDAL REPEATEDLY AND THE VEHICLE CAME TO A STOP. THE VEHICLE WAS ABLE TO RESUME OPERATION. THE SAME FAILURE OCCURRED ON A SEPARATE OCCASION. THE CONTACT STATED THE FAILURES WOULD OCCUR AFTER TRAVELING ON THE HIGHWAY FOR A PERIOD OF TWO HOURS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE REMAINED AT THE DEALER FOR FURTHER INVESTIGATION. IN ADDITION, THE FRONT DRIVER AND PASSENGER SIDE HEADREST WERE NOT ADJUSTABLE AND VERY UNCOMFORTABLE. THE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE. UPDATED 1/19/2010 UPDATED 01/27/11*JB