NHTSA Complaint #10352279 — 1998 FORD EXPLORER SPORT

SUBJECT: DEFECTIVE SEAT FRAME CAUSED BY FAULTY SEAT RECLINER BOLT COMMENTS: I HAVE A 1998 FORD EXPLORER SPORT THAT WAS RECALLED BY FORD FOR A FAULTY DRIVERS SEAT RECLINER BOLT. ON JUNE 2ND 2010 I TOOK MY EXPLORER TO FUTURE FORD OF CONCORD CA TO HAVE THE RECALL REPAIR WORK PERFORMED, WHICH IT WAS, BUT WITH A "NOTE TO THE CUSTOMER" FROM THE FORD MECHANIC THAT THE SEAT FRAME WAS DAMAGED AS A RESULT OF THE FAULTY DRIVERS SEAT RECLINER BOLT FOR WHICH MY EXPLORER WAS RECALLED FOR. UPON BEING INFORMED I ASKED MY FORD SERVICE ADVISOR "D.T." HOW FORD PLANNED TO REPAIR THE DAMAGED SEAT FRAME, AND HE REFERRED ME TO THE FUTURE FORD SERVICE MANAGER J.H., WHO IN TURN SAID THAT HIS "COMPUTER SAID" THE PARTS ARE NOT AVAILABLE, AND THAT I WAS WELCOME TO VOICE MY CONCERNS TO FORD MOTOR COMPANY?!?! CAN SOMEONE AT THE DOT PLEASE EVALUATE MY CASE AND IF WARRANTED, APPROACH FORD MOTOR CO. WITH AN ORDER TO REPLACE THE FAULTY PART(S) AT NO COST TO ME SINCE THE DAMAGE TO THE SEAT FRAME WAS CAUSED BY THE FAULTY DRIVERS SEAT RECLINER BOLT? DRIVING ON A DAMAGED DRIVERS SEAT SEAT FRAME DOESN'T SOUND TOO SAFE TO ME! NO DOUBT THIS IS WHY THE MECHANIC AT FUTURE FORD NOTED THIS ON HIS WORK ORDER, AND THE SERVICE ADVISOR THEN NOTIFIED ME. *TR