NHTSA Complaint #10352151 — 2008 HONDA CIVIC

TL*THE CONTACT OWNS A 2008 HONDA CIVIC HYBRID. SHE RECEIVED A NOTICE FROM THE MANUFACTURER TELLING HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A SOFTWARE UPGRADE. UPON RECEIVING THE VEHICLE SHE WAS DRIVING APPROXIMATELY 5 MPH WHEN SHE NOTICED THE VEHICLE WAS LESS POWERFUL THAN BEFORE. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED AND WAS NOT NOTICEABLE WHILE ACCELERATING FROM A STOP LIGHT ON A STEEP INCLINE. THE VEHICLE WAS ALSO EXHIBITING LESS GAS MILEAGE. IT WAS TAKEN BACK TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND SHE WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE BUT HAVE NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,600 AND THE CURRENT MILEAGE WAS 10,700.