NHTSA Complaint #10351600 — 2004 FORD F-150

I PURCHASED A USED 2004 F-150 TRUCK 3-MONTHS AGO AND IT WAS PARKED IN THE DRIVEWAY FOR 2-DAYS. UPON OPENING THE DRIVER DOOR I NOTICED THE PASSENGER WINDOW WAS IN THE DOWN POSITION AND WOULD NOT RAISE. MY FORD DEALER INDICATED THE PLASTIC PARTS ON THE REGULATOR HAD FAILED AND DROPPED THE WINDOW INSIDE THE DOOR. I DON'T UNDERSTAND WHY. NOONE WAS OPENING OR CLOSING THE PASSENGER DOOR OR ATTEMPTING TO RAISE OR LOWER THE WINDOW. HAD THIS HAPPENED WHILE THE VEHICLE WAS MOVING OR NEXT TO A PASSENGER, THE RESULTS COULD HAVE BEEN CATASTROPHIC. WHEN I PARK AND LOCK MY TRUCK, I DON'T EXPECT THE WINDOWS TO FALL OUT OR DOWN INTO THE DOORS. THIS THEN BECOMES A PERSONAL SAFETY ISSUE AND PROVIDES AN OPPORTUNITY FOR THEFT OR VANDALISM OF THE VEHICLE. THE PLASTIC PARTS ARE OBVIOUSLY CHEAPER TO USE AND NOT ENGINEERED FOR THE STRESSES ON THEM OR THE WEIGHT OF THE WINDOW. I'M OUT $458.00 IN REPAIR BILLS FOR A SINGLE WINDOW REPAIR. TWO FORD SERVICE ADVISORS I SPOKE WITH SAID THEY HAD NEVER HEARD OF THE PROBLEM ON A FORD. IT'S ALL OVER THE INTERNET BUT THEY HAVE NO KNOWLEDGE OF THE PROBLEM? THERE SHOULD EITHER BE A FORMAL RECALL OR FORD SHOULD MAKE THE REPAIRS AT NO COST AND SUBSTITUTE METAL CLIPS AND PARTS RATHER THAN USING PLASTIC. REIMBURSEMENT FOR PAST REPAIRS SHOULD ALSO BE INCLUDED. I'M THANKFUL MY VEHICLE WAS NEITHER ROBBED OR VANDALIZED AND THAT I DISCOVERED THE PROBLEM BEFORE THE STORM HIT MY AREA. UNDISCOVERED, THERE COULD HAVE BEEN SERIOUS INTERIOR WATER DAMAGE IN ADDITION TO THE WINDOW REPAIR. *TR