NHTSA Complaint #10351339 — 2003 SATURN VUE

TL* THE CONTACT OWNS A 2003 SATURN VUE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A WHINING NOISE COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY PERFORMED A DIAGNOSTIC AND DETECTED A TRANSMISSION FAILURE. THE DEALER PREVIOUSLY REPLACED THE TRANSMISSION ONE YEAR PRIOR TO THE FAILURE. THE CONTACT AND DEALER WERE WAITING FOR THE WARRANTY COMPANY TO DETERMINE IF THE VEHICLE WOULD POSSIBLY BE HONORED UNDER THE SERVICE WARRANTY COVERAGE BEFORE THE TRANSMISSION REPAIR WAS PERFORMED AT THE EXPENSE OF THE OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.