NHTSA Complaint #10350913 — 2003 SATURN VUE

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10350913
Vehicle	2003 SATURN VUE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 12, 2008
Date Filed	August 19, 2010
Mileage	73,270 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

2003 SATURN VUE. CONSUMER STATES PROBLEM WITH TRANSMISSION *TGW THE CONSUMER STATED ON FEBRUARY 12, 2008 WITH 73,270 MILES ON THE VEHICLE, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER AND UPON INSPECTION, IT WAS DECLARED THAT THE TRANSMISSION WAS IRREPARABLY DAMAGED. THE DEALER STATED IT FAILED DUE TO A DEFECTIVE PART THAT WAS COVERED BY A RECALL. THE DEALER REPLACED THE TRANSMISSION WITHIN TWO DAYS. HOWEVER, ON OCTOBER 1, 2009, THE TRANSMISSION BEGAN HAVING A PROBLEM SHIFTING INTO DRIVE FROM PARK. IT WOULD TAKE A FEW SECONDS TO ENGAGE. BY THEN END OF THE DAY, IT WAS TAKING APPROXIMATELY 20 SECONDS TO ENGAGE. THE NEXT FEW DAYS WERE PROGRESSIVELY WORSE TO THE POINT IT WOULD NOT ENGAGE FOR 10 MINUTES. ON OCTOBER 13, 2009, THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A NEW TRANSMISSION AND ONCE AGAIN, THE FAILURE WAS DUE TO A DEFECTIVE PART. GM STATED THE SECOND TRANSMISSION WAS OUT OF WARRANTY AND THEY WOULD NOT PROVIDED ASSISTANCE.*JB UPDATED 10/20/10. *JB

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