NHTSA Complaint #10350812 — 2003 NISSAN MURANO

BOUGHT A 2003 NISSAN MURANO NEW AND HAVE HAD A RECURRING PROBLEM WITH THE TRANSMISSION THAT THE DEALER REFUSES TO REPAIR UNDER WARRANTY. BASICALLY THE CAR WILL NOT ACCELERATE FROM A STOP AND THEN SUDDENLY SURGES FORWARD. THE PROBLEM IS INTERMITTENT AND SEEMS TO MOSTLY OCCUR WHEN THE TRANSMISSION IS HOT. SOMETIMES IT SURGES WHILE DRIVING AT A STEADY SPEED. I HAVE TAKEN THE VEHICLE TO THE DEALER 4 TIMES OVER A PERIOD OF SEVERAL YEARS TO HAVE THE PROBLEM REPAIRED, BUT THEY HAVE EITHER SAID THERE IS NOTHING WRONG OR THAT IT NEEDED A NEW AIR FILTER, BUT THE PROBLEM HAS NEVER BEEN FIXED AND IT CONTINUES TO GET WORSE. NISSAN SENT AN EXTENDED WARRANTY TO OWNERS OF THESE VEHICLES THAT STATES IT COVERS TRANSMISSION PROBLEMS UP TO 120,000 MILES, HOWEVER THE DEALER WON'T HONOR IT AND WANTS A $2,000 DEPOSIT TO ORDER THE PARTS BEFORE IT WILL SCHEDULE THE REPAIR.I CONTACTED NISSAN CONSUMER AFFAIRS AND THEY SAID THE REPAIR IS COVERED, AND I TOLD THE DEALER THIS, BUT THE DEALER SAID NISSAN WON'T REIMBURSE HIM SO HE WON'T MAKE THE REPAIRS UNLESS I PAY, AND PAY UP FRONT, NO LESS. I CAN'T AFFORD THIS AND MY VEHICLE IS RAPIDLY APPROACHING THE 120,000 WARRANTY CUT OFF AND I HAVE THE FEELING THEY ARE JUST STALLING UNTIL THE WARRANTY RUNS OUT. THE VEHICLE IS DANGEROUS TO DRIVE BUT I HAVE NO CHOICE AND I DON'T KNOW WHOM TO TURN TO. *TR