NHTSA Complaint #10350175 — 2011 KIA SORENTO

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10350175
Vehicle	2011 KIA SORENTO
Component	STEERING
Date of Incident	August 15, 2010
Date Filed	August 17, 2010
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR

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