NHTSA Complaint #10350103 — 2007 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2007 CHEVROLET MALIBU. THE CONTACT WAS ATTEMPTING A TURN AT 10 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY STIFF. THE CONTACT WAS ABLE TO BARELY MAINTAIN CONTROL OF THE VEHICLE. THE DEALER REPLACED THE STEERING COLUMN TO CORRECT THE FAILURE. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 10V073000 - STEERING: ELECTRIC POWER ASSIST SYSTEM) AND INQUIRED WITH THE MANUFACTURER ABOUT A REIMBURSEMENT. THE MANUFACTURER ADVISED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 57,000.