NHTSA Complaint #10348947 — 2004 FORD F-150

I OWN A FORD F-150,2004. I HAD A SLIGHT MISS IN THE ENGINE. I TOOK IT TO MY LOCAL FORD DEALER AND HE SAID I NEEDED TO REPLACE THE PLUGS,PROJECTED COST WAS 300.00 TO 350.00, AND WOULD TAKE THREE HOURS. (IT TOOK 8 HOURS &COST ME 496.00) I WATCHED THE MECHANIC FOR OVER 4 HOURS AND HE BROKE OFF 4 PLUGS IN THE HEAD,THE DEBRIS GOING INTO THE HEAD,HE TOOK AN AIR HOSE AND ATTEMPTED TO BLOW THE TRASH OUT. I LEFT THE FORD DEALER AND DROVE APPROXIMATELY 25 MILES ON THE INTERSTATE AND THE TRUCK STARTED JUMPING, MISSING, AND WOULD NOT RUN. I HAD IT TAKEN TO A GARAGE AND WAS TOLD I HAD INTERNAL ENGINE PROBLEMS. I FOUND A USED ENGINE WITH 15,000 MILE AND HAD IT INSTALLED.(IT WAS CHEAPER THAN REBUILDING THE OLD ONE)WHEN THE ENGINE WAS REMOVED WE FOUND PARTS OF THE PLUG THAT WAS TWISTED OFF HAD FELL ON THE VALVE SPRING AND BROKEN IT. I HAVE E-MAILED FORD AND MADE NUMEROUS CALLS TO THEM ,THEY HAVE NEVER RESPONDED IN ANY WAY.ON THE ENGINE THAT WAS INSTALLED,AFTER 52000 MILES I DEVELOPED A MISS IN THIS ENGINE,I TOOK IT TO ANOTHER FORD DEALER,THEY REPLACED THREE (3) PLUGS ,IT TOOK THEM THREE& HALF DAYS TO DO THIS AT A COST OF $360.00. I WAS TOLD THAT FORD HAD SENT A SERVICE NOTICE OUT STATING THAT THE PLUGS SHOULD BE REPLACED @50,000 MILE. I WAS ALSO TOLD BY THE SERVICE MANAGER THAT IT WAS NOT UNCOMMON TO COST OVER $1000. TO REPLACE THE PLUGS,AND THAT FORD HAD ALL DEALERS A SPECIAL TOOL TO DEAL WITH THE PLUGS REMOVAL AFTER THEY BROKEN OFF. IS THIS A BETTER IDEA ?. I NOW HAVE ANOTHER MISS IN THE ENGINE BUT I AM RELUCTANT TO HAVING IT WORKED. I AM SO DISGUSTED WITH FORD THAT I SOLD A 2007 F150 KING RANCH THAT I OWNED WITH ONLY 19,000 MILES ON IT. I CAN ASSURE YOU THAT HAVING SPENT OVER $5,000 ON THIS TRUCK THAT I WILL NEVER BUY ANOTHER ONE. I'M ALSO SELLING MY 1969 MACH 1 MUSTANG AND MY 1985 SALEEN MUSTANG. THIS IRRELEVANT TO MY PROBLEMS, HOWEVER I JUST HAD TO MENTION IT. PERHAPS YOU CAN GET THIS TO FORD BECAUSE THEY SURE DON'T LISTEN TO ME. THANK YOU, SINCERELY *TR