NHTSA Complaint #10348888 — 2003 HONDA CR-V

WHILE DRIVING THE 2003 CRV, I HEARD WHAT SOUNDED LIKE MARBLES GOING THROUGH THE AC VENTS, THEN SAW A PUFF OF SMOKE FROM UNDER THE HOOD, THE AC QUIT BLOWING COLD AIR. I CONTACTED THE DEALER WHO SAID THAT THIS IS A COMMON OCCURRENCE WITH THE CRV, HE SAID CONTACT AMERICAN HONDA SINCE YOU ARE A LOYAL CUSTOMER AND THE PROBABLY WOULD COVER IT UNDER A GOOD WILL GESTURE. NO SUCH LUCK, THE PERSON WE SPOKE TO SAID THAT THEY WOULD GIVE US NOTHING, SINCE THIS IS NOT A HONDA ISSUE. I REQUESTED TO SPEAK TO SOME ONE HIGHER UP AND THE GENTLEMAN , STATED HE MAKES THE DECISIONSO IT DOES NOT HAVE TO GO ANY FURTHER THAN HIM, I ASKED HOW CAN YOU BE THE ONLY PERSON WHO DECIDES THIS, I THEN ASKED TO SPEAK TO HIS SUPERVISOR AND HE STATED HE WOULD NOT TALK TO ME ANY FURTHER ABOUT THIS EITHER, THAT THE DECISION IS WITH HIM. I REQUESTED ONE MORE TIME, HE THEN HUNG UP ON ME. I CALLED BACK A DAY LATER AND GOT THE SAME RESULTS, AS SOON AS YOU GIVE THEM YOUR VIN # , I GOT PUT ON HOLD AND SENT TO THE SAME PERSON AS BEFORE. I WANTED TO TALK TO A DIFFERENT PERSON. I GOT SEVERAL ESTIMATES NOW TO REPLACE THE AC, ANYWHERE FROM $2900 TO $4500 DEPENDING ON WHERE I TAKE IT. HONDA DEALERS ARE REQUIRING THE WHOLE SYSTEM TO BE REPLACED, COMPRESSOR, DRYER UNIT, CONDENSER AND LINES. APPARENTLY IT SENDS METAL PARTICLES THROUGH OUT THE WHOLE SYSTEM. IF IT IS NOT FLUSHED OR REPLACED IT WILL OCCUR AGAIN. I HAVE NOW TRIED TO GET THE DEALER TO HELP THE WILL COVER 25% OF THE COST ON PARTS ONLY. I WILL PROBABLY GET THE SYSTEM REPAIRED OR SELL THE VEHICLE AS IS. UNSURE. PARTS WILL BE AVAILABLE WHEN I DO HAVE IT REPAIRED, I WILL ASK FOR THEM BACK. I WILL CONTINUE TO CALL AMERICAN HONDA UNTIL I RECEIVE SOME TYPE OF RESOLUTION, MY WIFE IS WRITING A LETTER TO HONDA. I SEARCHED THE INTERNET AND THIS SEEMED TO BE A MAJOR ISSUE WITH 2002 TO 2004 HONDA CRV'S . NEVER BUY AGAIN. *TR