NHTSA Complaint #10347838 — 2005 ACURA TL

FACTORY DASHBOARD DEVELOPED A 12 INCH CRACK OVER THE PASSENGER AIRBAG AT 5 YEARS, 83,000 MILES. CRACK APPEARED SUDDENLY AS OPPOSED TO A SLOW PROGRESSION. NOT USED ANY CLEANING PRODUCTS BUT WAS EXPOSED TO HEAT AND SUN UNDER NORMAL CONDITIONS OF SOUTH FLORIDA. CAR IS NOT UNDER FACTORY WARRANTY HOWEVER ACURA DEALERSHIP EXPLAINED THAT THEY HAVE OBSERVED THIS HAPPENING TO OTHER TLS AND THE COMPANY WAS OFFERING A "GOOD WILL" WHERE CUSTOMERS WOULD PAY BETWEEN $250 AND $500 FOR THE REPLACEMENT OF THE DASHBOARD WHILE ACURA HEADQUARTERS WOULD COVER THE REST. THE ACTUAL AMOUNT TO BE PAID BY THE OWNER IS SUGGESTED BY THE DEALERSHIP ON BEHALF OF THE OWNER AND THE FINAL AMOUNT IS DECIDED BY ACURA HEADQUARTERS. TOTAL COST OF THE JOB IS APPROXIMATELY $1,700. ACURA ACCEPTED A GOOD WILL FOR MY VEHICLE IN THE AMOUNT OF $250, WHICH WAS MY INITIAL OFFER, AND REPAIRED THE DASH IN 3 DAYS WHILE PROVIDING A LOANER VEHICLE FOR THE DURATION OF THE REPAIR AT NO ADDITIONAL COST. *TR