NHTSA Complaint #10347606 — 2007 FORD FREESTYLE

TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED WHENEVER THE VEHICLE WOULD CHANGE GEARS, THE ENGINE WOULD EXHIBIT AN UNUSUAL INCREASE IN RPMS. WHEN THE CONTACT WOULD SHIFT GEARS INTO DRIVE OR REVERSE, THE VEHICLE WOULD UNEXPECTEDLY JUMP. WHEN ATTEMPTING TO PARK, THE VEHICLE WOULD SPORADICALLY LUNGE FORWARD, EXHIBITING HIGH ENGINE RPMS. WHEN THE FAILURES WOULD OCCUR, THE AIR CONDITIONER, IF OPERATING, WOULD FAIL AND THE DASHBOARD LIGHTS WOULD ILLUMINATE. ONCE THE ENGINE RPMS WOULD RETURN TO NORMAL, THE AIR CONDITIONER WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THE DEALER REPEATEDLY INFORMED THE CONTACT THAT THEY WERE UNABLE TO DUPLICATE OR LOCATE A FAILURE WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 74,850.