NHTSA Complaint #10347263 — 2005 FORD EXPLORER

MY LETTER TO FORD MOTOR COMPANY IS AS FOLLOWS: FORD MOTOR COMPANYMAIN TOPIC: VEHICLESERVICEISSUESYOUR INQUIRY: MY 2005 EDDIE BAUER EDITION FORD EXPLORER IS HAVING PROBLEMS WITH THE TRANSMISSION. IT SLAMS INTO REVERSE AND SLIPS GOING FROM 2ND TO 3RD GEARS. I GOT ON THE INTERNET TO RESEARCH WHAT COULD BE DONE ABOUT THIS AND WAS APPALLED BY THE STAGGERING NUMBER OF OWNERS HAVING THIS SAME PROBLEM. (AUTOBEEF.COM) MANY OF THEM PAYING THE MONEY ($3,000) TO HAVE THE PROBLEM FIXED ONLY TO FIND IT HAPPENS AGAIN IN FEW THOUSAND MILES. WHEN I SAW ALL THOSE PEOPLE HAVING THE SAME EXACT PROBLEM THAT I WAS HAVING, I THOUGHT SURELY FORD WOULD HAVE DONE SOMETHING ABOUT THIS BY NOW. BUT AFTER SEARCHING YOUR WEBSITE FOR A RECALL NOTICE, I FOUND NOTHING!! CAN THIS BE RIGHT? HOW CAN YOU COMMERCIALISM SELLING QUALITY PRODUCTS WITH PROBLEMS LIKE THIS BEING IGNORED? IF I HAVE THE PROBLEM FIXED (BY A AUTHORIZED DEALER), WHAT ASSURANCES DO I HAVE FROM FORD, THAT THE PROBLEM WILL NOT RETURN? I'M NOT A FAN OF CLASS ACTION LAWSUITS, BUT IT SEEMS THIS IS THE ONLY WAY BIG CORPORATIONS LISTEN TO THE MASSES ANYMORE. THEIR RESPONSE: I REGRET THE CIRCUMSTANCES THAT PROMPTED YOU TO WRITE US. PLEASE BE INFORMED THAT FORD AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALERSHIP FEEDBACK. IF A CONCERN IS NOTED, A RECALL IS CONDUCTED TO REMEDY A SAFETY OR EMISSIONS CONCERN IN THE INTEREST OF CUSTOMER SATISFACTION AND ENVIRONMENTAL RESPONSIBILITY. HOWEVER, DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. I AM TRULY SORRY THAT CURRENTLY, THERE ARE NO SAFETY OR EMISSIONS RECALLS FOR YOUR VEHICLE CONCERN. IF A PROGRAM IS ANNOUNCED ON THIS SPECIFIC COMPONENT, FORD WILL NOTIFY YOU BY MAIL. ON THE OTHER HAND, PLEASE BE ADVISED THAT THE PROJECTED LIFE EXPECTANCY OF OUR VEHICLE PARTS IS OBTAINED THROUGH ETC. *TR