NHTSA Complaint #10347068 — 2001 HONDA ODYSSEY

HONDA IS NOT TAKING RESPONSIBILITY FOR TRANSMISSION FAILURE WHILE DRIVING IN I-25 HIGHWAY WITH MY FAMILY THE CAR WAS STOPPED AND DUE TO LESS TRAFFIC I WAS SAVED. I CALLED UP THE HONDA AMERICA ON THE NEXT DAY AND THEIR SUPPORT PERSON TOLD ME THAT THEY DON'T HAVE PROCEDURE IN PLACE TO FIGURE OUT TRANSMISSION FAILURE AND THEY CANNOT HELP IN TERMS OF EVEN GOODWILL REPAIR. I HAVE ALSO TOLD THE NIGHTMARE OF TRANSMISSION FAILURE AND WE ALL HAVE BEEN KILLED ON HIGHWAY. THE PEOPLE IN HONDA SAID--SORRY TO HEAR THAT BUT WE WON'T HELP YOU NEITHER WE ARE SUPPOSED TO GIVE YOU ANY EXPLANATION. THIS IS A GREAT SURPRISE TO ME THAT THEY HAVE 100% FAILURE IN CUSTOMER SERVICE AND THEY LACK REALLY A TRANSPARENT INFORMATION SYSTEM. I WANT REALLY MAKE HONDA ACCOUNTABLE FOR THEIR MANUFACTURING DEFECT OR THEY SHOULD GIVE A REASON OF TRANSMISSION FAILURE. THEY CANNOT SIMPLY SAY THEY ARE NOT SUPPOSE TO DO THIS. THIS IS MY VERY FRUSTRATING EXPERIENCE WITH HONDA AMERICA PEOPLE--YOU CAN'T EVEN TALK TO SOMEBODY TO HELP. THIS IS NOT ACCEPTABLE. *TR