NHTSA Complaint #10346211 — 2002 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2002 NISSAN ALTIMA. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT SHUT OFF THE ENGINE BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE SHE WAS INFORMED THAT THE HEAD GASKET HAD FAILED DUE TO THERE BEING VERY LOW OIL IN THE VEHICLE. THE CONTACT STATED THE ENGINE WAS RECENTLY REPLACED. THE DEALER REPLACED THE HEAD GASKET. ON A SEPARATE OCCASION, THE CONTACT HAD A ROUTINE OIL CHANGE PERFORMED ON THE VEHICLE. AFTER THE SERVICE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE SHE WAS ADVISED THAT THERE WAS NO OIL IN THE VEHICLE DESPITE HER JUST HAVING AN OIL CHANGE. THE MECHANIC WAS UNABLE TO LOCATE THE OIL LEAK BUT ADVISED THERE WAS OIL WAS LEAKING FROM AN UNKNOWN SOURCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE SHE WAS ADVISED THAT THE ENGINE AND CATALYTIC CONVERTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 114,000.