NHTSA Complaint #10346141 — 2000 LINCOLN LS

TL*THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT APPROXIMATELY 5 MPH OVER A SPEED BUMP, THE CONTACT HEARD AN ABNORMAL CLANKING NOISE FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THE VEHICLE WOULD FEEL AS IF THE REAR WHEELS WERE ATTEMPTING TO SEPARATE FROM THE VEHICLE AND THE STEERING WHEEL BECAME STIFF. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE BOTH LOWER CONTROL ARM ASSEMBLIES AND THE LOWER BALL JOINTS WERE REPLACED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 00V359001-SUSPENSION FRONT CONTROL ARM: LOWER BALL JOINT) YET THE DEALER ADVISED HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN THE CURRENT MILEAGE WAS 131,000.