NHTSA Complaint #10344610 — 2009 MERCURY SABLE

I HAVE A 2009 MERC SABLE PREMIERE, WHEN I GO OVER BUMPS IN THE ROAD THE STRUTS BOTTOM OUT, AND THE CAR LIKE SLIDES SIDE WAYS. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND THEY LOOKED ON THE INTERNET AND FOUND THAT FORD SAYS WHEN DRIVING OVER BUMPS THE CAR WILL BOTTOM OUT AND THIS IS NORMAL. I TOLD THE SERVICE MAN THAT THIS WAS [XXX] AND HE SAID HE COULD NOT REPLACE THE STRUTS UNTIL THEY RECALL THEM. I ASKED HOW MUCH IT WOULD COST TO REPLACE THEM MYSELF AND HE SAID IT WOULD RUN $1000. TO HAVE ALL 4 REPLACED. DO PEOPLE HAVE TO GET KILLED BEFORE THEY WILL COVER THIS? I STILL HAVE WARRANTY LEFT ON MY CAR AND I WANT IT FIXED. THANK YOU VERY MUCH FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR