NHTSA Complaint #10344586 — 2003 MINI COOPER S

MY MINI COOPER S HAS LESS THAN 27,000 MILES ON IT. IT HAS BEEN CAREFULLY DRIVEN AND HAS SUSTAINED NO CRASH DAMAGE. HAD SEVERAL WARNING LIGHTS COME ON THE CAR AND HAD FAILURES WITH THE ABS, STEERING ANGLE SENSOR, AND FRONT WHEEL SENSOR. IN ADDITION AND MOST IMPORTANTLY, I WAS TOLD THAT I HAD "MUSHROOMING" AND CRACKED FRONT SHOCK TOWER MOUNTS ON BOTH SIDES OF THE CAR, AND THAT ALONE WOULD COST OVER $1,400 TO REPAIR. I WAS TOLD THAT HITTING POTHOLES OR OTHER ROAD HAZARDS CAUSED THIS. IN ADDITION, THE DEALER, ROADSHOW MINI IN MEMPHIS, TN, STATED THAT THE SHOCK TOWERS AND FRONT BUSHINGS WERE CONSIDERED WEAR ITEMS, AND THAT THEY COULD BE REDAMAGED IMMEDIATELY IF THE CAR CAME IN CONTACT WITH ANOTHER POTHOLE. ADDITIONALLY, I WAS TOLD BY MINI USA THAT NO ENGINEERS OR NATIONAL REPRESENTATIVES COULD BE CONTACTED, AND THAT THE DEALER WOULD HANDLE ALL QUESTIONS AND CONCERNS. I ASKED IF THERE WERE ANY UPGRADES AND FIXES OFFERED BY MINI AND WAS TOLD THAT THERE WERE NONE. HOWEVER, THIS PROBLEM SEEMS TO BE FAIRLY COMMON, AND THERE ARE SEVERAL AFTERMARKET COMPANIES THAT ADDRESS THIS ISSUE,. THE SERVICE MANAGER AT THE DEALERSHIP STATED THAT HE SEES THIS PROBLEM ON 3-4 CARS IN THE SHOP EVERY MONTH. IT APPEARS THAT THIS IS A DESIGN FLAW, THAT THERE CAN BE STRUT COLLAPSE OR SUSPENSION FAILURE WHILE DRIVING, AND THAT MINI SHOULD HAVE ADDRESSED THIS PROBLEM WITH THESE CARS. FOR NORMAL DRIVING CONDITIONS TO HAVE RESULTED IN DEFORMED AND CRACKED STRUT TOWERS IS UNACCEPTABLE AND REPRESENTS A HAZARDOUS SITUATION. I HAVE NEVER OWNED AN AUTOMOBILE THAT HAD STRUT TOWER FAILURE UNDER NORMAL DRIVING CONDITIONS. *TR