NHTSA Complaint #10344067 — 2005 FORD F-350 SD

TL*THE CONTACT OWNS A 2005 FORD F350 SUPER DUTY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE ENGINE LOSS COMPLETE POWER WITH THE ENGINE WARNING LIGHT ILLUMINATED. THERE WAS ALSO A BURNING ODOR OF COOLANT. THE CONTACT ALLOWED THE ENGINE TO COOL; AND WAS ABLE TO START THE VEHICLE THE FOLLOWING DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE EGR VALVES. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY THE SERVICE WARRANTY EXCEEDED 30 DAYS OVER THE EXPIRATION AND THEY REFUSED TO HONOR THE REPAIR UNDER THE WARRANTY. AN AUTHORIZED DEALER OFFERED A FIFTEEN PERCENT DISCOUNT TOWARDS THE ESTIMATED REPAIR COST OF THE VEHICLE WHICH WAS APPROXIMATELY $4,000. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 41,800. THE VIN WAS UNAVAILABLE.