NHTSA Complaint #10343513 — 2010 TOYOTA HIGHLANDER

WE HAVE A BRAND NEW TOYOTA HIGHLANDER (2010) WITH ONLY 2200 MILES ON IT, WE HAVE RECENTLY NOTICED THAT AT HIGHWAY SPEEDS BETWEEN 58 - 64 MPH, IT CONSISTENTLY MAKES A VERY NOTICEABLE, RESONATING VIBRATION SOUND. CAR IS UNDER WARRANTY AND WE TOOK IT TO A TOYOTA DEALER TO HAVE IT CHECKED ON 7/15/10. THEY CONFIRMED THE PROBLEM BUT COULD NOT IDENTIFY WHY IT IS OCCURRING. THEY DROVE ANOTHER BRAND NEW HIGHLANDER FROM THEIR LOT FOR COMPARISON PURPOSES AND TOLD US THAT THE OTHER HIGHLANDER HAD THE EXACT SAME ISSUE. WE WERE TOLD THAT TOYOTA MIGHT ISSUE A TECHNICAL SAFETY BULLETIN (TSB) ABOUT THE PROBLEM AND A PROPOSED SOLUTION, WE WERE THEN ADVISED THAT WE SHOULD ASK ABOUT A TSB EVERY TIME WE BRING THE CAR IN FOR ROUTINE SERVICE. BOTTOM LINE - THE ISSUE STILL EXISTS AND NOONE SEEMS TO KNOW WHY. WE WERE TOLD TO DRIVE THE CAR BECAUSE THERE WAS NOTHING TO BE CONCERNED ABOUT THAT WAS OBVIOUS. SO, WE ARE NOW DRIVING THE CAR - AND STILL LISTENING TO IT VIBRATE BETWEEN 58 - 64 MPH. I HAVE BEEN A LIFELONG TOYOTA OWNER AND BOUGHT THIS NEW HIGHLANDER EVEN THOUGH TOYOTA WAS RECEIVING SO MUCH BAD PRESS. WE HAVE HAD A NUMBER OF ANNOYING QUALITY CONTROL ISSUES WITH IT - BUT THIS ONE IS PERPLEXING AND DISCONCERTING. I AM HOPING THAT NHTSA MIGHT GET TOYOTA'S ATTENTION ON THIS MATTER AS IT IS HIGHLY UNUSUAL AND UNEXPLAINABLE BY TOYOTA'S OWN TECHNICIANS. THANKS FOR ANY ASSISTANCE YOU CAN OFFER. I WOULD BE HAPPY TO COOPERATE WITH ANY FOLLOW-UP ACTION NHTSA MIGHT CHOOSE TO TAKE. *TR