NHTSA Complaint #10343139 — 2001 FORD EXPLORER STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	10343139
Vehicle	2001 FORD EXPLORER
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	September 20, 2001
Date Filed	July 14, 2010
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND ENCOUNTERED BUMPS IN THE ROAD. THE VEHICLE EXHIBITED A LOUD RATTLING NOISE COMING FROM THE REAR END OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER TRAVELING OVER BUMPS OR UNEVEN ROAD SURFACES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE REAR INTERNAL PANEL. THE FRONT AND REAR SHOCKS WERE REPLACED. THE CONTACT STATED THE VEHICLE HAD BEEN TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE IDENTICAL FAILURE WHICH THERE WERE NO RESOLUTIONS. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS UNAVAILABLE.

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