NHTSA Complaint #10342950 — 2007 GMC ACADIA

MY FAMILY AND I WERE TRAVELING ON I-20 BACK FROM COLUMBIA IN MY 2007 GMC ACADIA. I NOTICED A WHINING NOISE, TIGHTEN IN THE STEERING, TOLD MY HUSBAND THAT WE NEED TO STOP FOR GAS AND CHECK THE FLUIDS. YIELDING AT THE NEXT EXIT I COULD NOT TURN THE STEERING WHEEL. I FINALLY WITH ALL MY STRENGTH TURN THE VEHICLE INTO A HESS GAS STATION. WE CHECK FLUIDS AND CALLED ONSTAR FOR A DIAGNOSTICS REPORT. THE CUSTOMER SERVICE REP TOLD US THAT THEY DID NOT SEE ANYTHING IN THE MAJOR PARTS BUT DID TRY TO CALL A GM DEALERSHIP (KING CADILLAC). KING WAS NOT OPEN AND WOULD SCHEDULE AN APPT ON MONDAY. MY HUSBAND DROVE THE VEHICLE TO THE DEALERSHIP, WHICH WE LEFT FOR EARLY DROP OFF. RECEIVED A CALL FROM TECHNICAL ON MONDAY PM, WHICH STATED IT WAS THE POWER STEERING PUMP. ASKED HIM ABOUT IF THERE WAS ANY COMPLAINT OR RECALLS ON THE PUMP BECAUSE THE POWER STEERING PUMP WAS REPLACE BACK AT 14,000 MILES. THIS WOULD BE THE 3RD PUMP THAT HAS BEEN PUT ON THIS CAR. I HAVE BEEN RESEARCHING AND NOTICED THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON SEPT. 10, 2008 FOR THIS PROBLEM AND MANY COMPLAINTS SINCE 2008. *TR