NHTSA Complaint #10342795 — 1999 FLEETWOOD JAMBOREE

MY HUSBAND SAW YELLOW STUFF COMING FROM OUR MOTORHOME REFRIGERATOR. I WENT ONLINE TO SEE IF WE COULD FIND OUT WHAT THIS COULD BE AND WE CAME ACROSS THE RECALL ON DOMETIC REFRIGERATORS. I CONTACTED THE COMPANY AND INFORMED THEM OUR REFER WAS ONE OF THE MODELS UNDER RECALL.SHE TOLD ME INDEED WE WERE PART OF THE RECALL AND SHE TOOK INFORMATION FROM ME. THEN I WAS TOLD SHE WOULD SEND A RECALL OUT TO US SO WE COULD CALL A LOCAL REPAIR COMPANY. AFTER SHE FOUND OUT DUE TO THE RELEASE OF THE YELLOW STUFF THAT THE REFRIG WAS NO LONGER WORKING SHE TOLD ME WE WOULD HAVE TO FIRST GET THE REFRIG FIXED AND THEN THEY WOULD REPAIR THE RECALLED PART? WHAT THE HECK, THE RECALLED PART IS WHAT BROKE IT IN THE FIRST PLACE, AS IT STATES IN THERE RECALL. I WAS INFORMED THAT SINCE WE WERE THE SECOND OWNER WE WERE OUT OF WARRANTY AND THEY WOULD NOT HONOR THE RECALL. I EXPLAINED TO THEM WE DIDN'T EVEN RECEIVE THE RECALL INFORMATION AND NOW WE ARE STUCK WITH A REFRIG THAT HAS YELLOW STUFF COMING OUT AND IT DOESN'T WORK. THEY TOLD US TOO BAD? CAN YOU PLEASE HELP US WE NEED TO KNOW WHAT TO DO NEXT. *TR