NHTSA Complaint #10342693 — 2005 LEXUS ES330

TL*THE CONTACT OWNS A 2005 LEXUS ES330 SEDAN. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE DOWN SHIFTED INTERMITTENTLY INTO A LOWER GEAR AND BEGAN TO LUNGE FORWARD. THE CONTACT WAS ABLE TO CONTINUE TO DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE WAS DIAGNOSED BY THE DEALER FIVE TIMES. THE CONTACT STATED THAT THE FAILURE HAD BEGUN TO OCCUR MORE FREQUENTLY. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT AFTER SPEAKING WITH THE DEALER THEY CONFIRMED THAT THEY WERE UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE SERVICE MANAGER ADVISED HIM THAT OTHER CUSTOMERS HAD EXPERIENCED THE IDENTICAL FAILURE; HOWEVER, UNLESS LEXUS ADVISED HIM, THERE WAS NOTHING HE COULD DO. THE APPROXIMATE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 59,496. UPDATED 9/1/10 *CN UPDATED 09/02/10*JB