NHTSA Complaint #10342480 — 2010 FORD TAURUS

WHILE DRIVING MY 2010 FORD TAURUS SHO (AT VARIOUS SPEEDS INCLUDING HIGHWAY SPEEDS) THE CAR WILL AUTOMATICALLY SHIFT INTO NEUTRAL AND MY "REARVIEW CAMERA" WILL TURN ON IN WHAT APPEARS TO BE AN ATTEMPT BY THE CAR TO AUTOMATICALLY SHIFT INTO REVERSE (THE CAMERA IS ONLY SUPPOSED TO TURN ON IN REVERSE). TO DATE, THE DEALER HAS BEEN UNABLE TO DETERMINE THE CAUSE AND THEREBY UNABLE TO FIX THE PROBLEM AND FORD HAS INDICATED THEY ARE NOT SEEING OTHER SIMILAR ISSUES (NOT SURE IF THIS IS TRUE). THIS IS A VERY SERIOUS SAFETY ISSUE AS THIS OFTEN OCCURS DURING ACCELERATION AND YOU LOSE ALL ABILITY TO ACCELERATE (OF COURSE) IF YOU'RE IN NEUTRAL. SHOULD THE CAR SOMEHOW FIND A WAY TO SHIFT INTO REVERSE (AS I SAID, THE CAMERA ONLY COMES ON IN REVERSE AND SEEMS TO INDICATE TO ME THAT THE CAR'S SOFTWARE IS TRYING TO SHIFT INTO REVERSE FOR NO REASON) WHILE ON THE HIGHWAY IT COULD VERY EASILY RESULT IN AN ACCIDENT. PLEASE BE AWARE OF THIS MATTER. I HAVE PUT A SPECIFIC DATE IN THE APPROXIMATE INCIDENT DATE BUT THIS HAS HAPPENED MANY TIMES ON DIFFERENT DATES. *TR