NHTSA Complaint #10342339 — 2001 FORD FOCUS

MY CARS BATTERY WAS NOT WORKING, AS TOLD BY A TRIPLE A MECHANIC. I TOOK MY CAR TO THE REPAIR SHOP TO GET IT REPLACED AND THEY SAID THAT THE BATTERY WAS WORKING FINE, THE ALTERNATOR WAS BAD. THEY SAID THE CAR WOULDN'T GO OUT OF THE SHOP IF IT WASN'T FIXED. SO I PAID THEM $416 TO GET THE ALTERNATOR FIXED. AFTER I GOT THE CAR BACK WITHIN A DAY, IT STOPPED WORKING AGAIN. THE SAME PROBLEM AND THE CAR WOULD NOT START, WHILE I WAS DRIVING HOME THEY MESSED UP MY METERS, THE LIGHTS WOULDN'T TURN ON AND THE CAR WOULDN'T START, NOT ONLY DID THEY CHARGE ME WRONGFULLY THERE WAS NO ALTERNATOR PROBLEM, THE BATTERY WAS BAD. I CALLED THEM AND THEY WOULDN'T ANSWER ME PROPERLY, THEY SAID THAT IT WASN'T THEIR FAULT AND I SHOULD REPLACE THE BATTERY MYSELF. THEY HUNG UP THE PHONE. THIS COMPANY IS A FRAUD, THEY LIE AND WONT ANSWER MY CALLS. MY CAR IS MESSED UP, THEY CHANGED ALL THE WIRES THE LIGHTS WONT WORK, THE GAUGES DON'T WORK. I CALLED THE SHERIFF AND THEY SAID I SHOULD TAKE THEM TO COURT, THEY ALSO REPLACED MY TIRED AND THEY USED DIFFERENT TIRES. IM EXTREMELY MAD AND I NEED HELP. *TR