NHTSA Complaint #10342153 — 2002 VOLVO XC70 SUSPENSION:FRONT

Complaint Details

ODI Number	10342153
Vehicle	2002 VOLVO XC70
Component	SUSPENSION:FRONT
Date of Incident	March 31, 2010
Date Filed	July 9, 2010
Mileage	53,770 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

MY WIFE NARROWLY MISSED HAVING AN ACCIDENT ON MARCH 31, 2010 AND DOING MORE DAMAGE TO OUR 2002 XC70 VOLVO WITH 53,770 MILES (BOUGHT NEW). SHE WAS STOPPING WHEN SHE HEARD STRANGE NOISES FROM THE FRONT LEFT SIDE. THE DRIVER FRONT SHOCK ABSORBER SPRING BROKE JUST AS SHE STOPPED. SHE COULD HAVE HAD A BAD ACCIDENT HAD SHE BEEN DRIVING AT EXPRESSWAY OR NORMAL SPEED. DEALERSHIP REPLACED THE SHOCK ABSORBER SPRING AFTER THE CAR WAS FLATBED TRANSPORTED TO THEM BUT THEY, VOLVO USA, AND VOLVO SWEDEN SAID "YOU PAY ALL COSTS - THE CAR IS OUT OF WARRANTY AND THE PART IS NOT COVERED." THE CAR HAS NOT BEEN SALT WATER SUBMERGED, OR HIT POTHOLES THAT DAMAGED THE TIRE OR RIM. IT IS DRIVEN ONLY ON PAVED , NON WASHBOARD ROADS A CAR SUDDENLY PULLING TO ONE SIDE CAN AND HAS CAUSED MILD INJURY TO DEATH ACCIDENTS. IF THE WIFE DIDN'T THROW THE SPRING OUT - IT IS STILL AVAILABLE. *TR

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#10282451 — August 31, 2009 — FRONT DRIVER SIDE COIL SPRING SNAPPED. *TR

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