NHTSA Complaint #10341799 — 1997 PONTIAC GRAND PRIX

TL*THE CONTACT OWNS A 1997 PONTIAC GRAND PRIX. THERE WAS AN OIL LEAK IN THE INTAKE MANIFOLD WHICH HAS CAUSED A FIRE IN THE ENGINE. THE DAMAGE WAS UNDER THE HOOD WHERE THE ENGINE WAS LOCATED. HE RECEIVED RECALL NOTICE NHTSA#08V118000, ENGINE AND ENGINE COOLING AND TOOK HIS VEHICLE TO THE DEALER BUT THEY ARE REFUSING TO REPAIR THE VEHICLE STATING THAT THEY HAD TO SPEAK WITH THE MANUFACTURER BEFORE THEY COULD REPAIR THE DAMAGED THAT WAS CAUSED BY THE RECALL FAILURE. THE MANUFACTURER WAS CALLED AND STATED THAT THEY HAD TO OBTAIN APPROVAL FROM ANOTHER DIVISION DUE TO THE FIRE AND THAT IT WOULD TAKE 30 TO 60 DAYS BEFORE HE WOULD HAVE AN ANSWER FOR THE DEALER REGARDING THE REPAIR. FOR SIX MONTHS, THE CONTACT HAS MADE SEVERAL ATTEMPTS TO SPEAK WITH SOMEONE REGARDING THE FAILURE AND APPROVAL FOR THE REPAIR. THE DEALER WAS CALLED AGAIN BUT THEY HAVE REFUSED TO REPAIR THE VEHICLE PER THE RECALL. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 226,081.