NHTSA Complaint #10341627 — 2007 VOLKSWAGEN PASSAT

WE OWN A 2007 VOLKSWAGEN PASSAT. ON JUNE THE 15TH, 2010, WE STARTED GETTING AN ALARM INDICATOR SAYING THAT "THE STEERING COLUMN WAS LOCKED" AND THE CAR WOULD NOT START. WE TOOK IT TO OUR LOCAL VW DEALERSHIP, WHERE WE WERE TOLD THAT IT IS A NATIONAL PROBLEM, AND THE PARTS TO FIX IT ARE ON "NATIONAL BACKORDER" WITH NO IDEA WHEN THEY WILL BE AVAILABLE. I AM CONCERNED THAT THIS PROBLEM WILL EITHER LEAVE MY WIFE STRANDED SOMEPLACE UNSAFE, OR, THE PROBLEM WILL OCCUR WHILE SHE IS DRIVING AND AFFECT HER ABILITY TO STEER THE VEHICLE. I WOULD LIKE TO KNOW IF YOUR AGENCY HAS RECEIVED OTHER COMPLAINTS, AND ARE YOU ABLE TO ASSIST IN EXPEDITING REPAIRS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR