NHTSA Complaint #10341433 — 2007 SATURN OUTLOOK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10341433
Vehicle	2007 SATURN OUTLOOK
Component	STEERING
Date of Incident	June 30, 2010
Date Filed	July 5, 2010
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

POWER STEERING LOCKS UP WHEN WATER SPLASHES ONTO FAN BELT ON 2007 SATURN OUTLOOK. HAPPENS ON WET ROADS. ON INCIDENT DATE, VEHICLE WOULD NOT MAINTAIN LANE DURING RIGHT HAND TURN ONTO TWO LANE ROAD FROM A FULL STOP. VEHICLE ENDED UP IN ON-COMING TRAFFIC LANE BEFORE STEERING RETURNED. THIS AFTER THE NEW DESIGNED INNER FENDER SKIRTS WERE INSTALLED AS THE PERMANENT "FIX". NEW PARTS INSTALLED BY DEALER NOW SERVICING SATURNS IN AUGUSTA GEORGIA. MASTER MECHANIC SAID THAT THIS "FIX" HAS ONLY WORKED ON 50% OF HIS REPAIRS. HE CHECKED OUT THE REPAIRS, STATED THEY WERE INSTALLED CORRECTLY AND THAT THERE IS NOTHING ELSE SUGGESTED AT THIS TIME. THIS IS A SAFETY ISSUE THAT GM MUST FULLY RESOLVE. THIS IS THE FOURTH TIME THIS HAS HAPPENED, AND THE FIRST SINCE INSTALLATION OF NEW INNER FENDER SKIRTS INSTALLED IN JANUARY 2010. UP UNTIL THEN THERE WAS NO REPAIR AVAILABLE. NOW THIS REPAIR DOES NOT FIX THE PROBLEM. *TR

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