NHTSA Complaint #10340848 — 2007 TOYOTA COROLLA

IN 2007, I HAD PURCHASED A TOYOTA COROLLA LE. I HAD NOT NOTICED THIS PROBLEM UNTIL 2 WEEKS AFTER PURCHASING THE VEHICLE. THE PROBLEM LIES WITH THE AIRBAG NOT FLUSHED WITH THE DASHBOARD AND CREATES DIPS AND VALLEYS. THE PASSENGER AIRBAG IS SUNK INTO THE DASHBOARD. AFTER SPEAKING WITH THE DEALER, THEY REPLACED THE AIRBAG AND TOLD ME TO LET IT SIT FOR A WHILE AND THE AIRBAG AND DASHBOARD WOULD ALIGN. HOWEVER, AFTER LETTING IT SIT FOR NEARLY TWO YEARS, IT IS STILL THE SAME CONDITION. ON ALMOST EVERY OIL CHANGE, I WOULD COMPLAIN ABOUT THE PROBLEM TO THE DEALERSHIP AND THEY WOULD ADVISE ME TO GIVE IT SOME MORE TIME. I FILED A COMPLAINT WITH TOYOTA CUSTOMER SATISFACTION DEPARTMENT AND THEY RESEARCHED THE CASE. IN THE END, THE TOYOTA CUSTOMER SATISFACTION DEPARTMENT TOLD ME THAT THERE IS NOTHING THEY CAN DO. THEY INFORMED ME THAT THEY HAVE SOLD MANY 2007 COROLLA'S THAT ARE KNOWN TO HAVE THIS PROBLEM WITH THE AIRBAG. THEY CANNOT GUARANTEE ME THAT BECAUSE THE AIRBAG SINKS INTO THE DASH, IT WILL DEPLOY WHEN IT NEEDS TO. *TR