NHTSA Complaint #10340841 — 2002 CHEVROLET CORVETTE

ON JUNE 10, 2010, MY 2002 CORVETTE, 'MANUAL" TRANSMISSIONS," WAS AT BRANDON AUTO IN ROANOKE VA., WHERE THEY WERE REPLACING THE ORIGINAL TIRES WITH 4 NEWS TIRES. THE CAR HAS JUST OVER 29,100 MILES. BRANDON STATED THAT WHEN THEY ATTEMPTED TO DRIVE THE CAR OUT OF THE GARAGE, A WARNING LIGHT APPEARED STATING, "SERVICE STEERING COLUMN." THE CAR WOULD SHUT OFF, AND COULD NOT BE DRIVING. IT WAS TOWED BY AAA TO PINKERTON CHEVROLET IN SALEM, VA. PINKERTON WAS THE GM DEALERSHIP THAT IN OCT OF 2006 CORRECTED THE "STEERING COLUMN LOCKING DEVICE" UNDER THE NHTSA ACTION NUMBER: EA02031AND GM RECALL NO. 04006. ON JUNE 16TH PINKERTON DIAGNOSED AND REPLACED THE STEERING COLUMN LOCK, AND I WAS BILLED $624.80. WHEN I QUESTIONED THEM ABOUT THE ABOVE RECALL/DEFECT OF THE STEERING COLUMN LOCK, THE PINKERTON SERVICE MANAGER STATED THAT THE CAR WAS NO LONGER UNDER WARRANTY. I PICKED THE CAR UP ON THE 16TH AFTER PAYING THEM IN FULL. THAT SAME DAY I CALLED GM'S CUSTOMER SERVICE AND FILED A COMPLAINT, #71-839793121. ON JUNE18TH I WAS INFORMED BY GM CUSTOMER SERVICE THAT "GM" WAS NOT RESPONSIBLE FOR ANY ADDITIONAL PROBLEMS WITH THE STEERING COLUMN RECALL/DEFECTS. WHEN I ASKED FOR A SUPERVISOR, THEY PUT ME ON "HOLD" FOR OVER 30 MINUTES AND THEN "HUNG UP" ON ME. HAD I BEEN DRIVING THE CAR WHEN THE STEERING COLUMN DEFECT OCCURRED, IT COULD HAVE CAUSE A CRASH RESULTING IN POSSIBLE SERIOUS INJURIES AND PROPERTY DAMAGE. I WOULD APPRECIATE "NHTSA ODI" INVESTIGATION OF THIS SERIOUS VEHICLE DEFECT. ALSO, GM SHOULD BE RESPONSIBLE: A). FOR NOTIFYING ALL CORVETTES OWNERS OF THIS CONTINUING PROBLEM WITH THE STEERING COLUMN LOCK; B). RECALLING ALL VEHICLES AND EFFECTING CORRECTIVE REPAIRS AT "NO COST" TO THE OWNERS; C). AND ENSURE THE CORVETTE OWNERS THAT GM'S CORRECTIVE ACTION 'IS A PERMANENT FIX TO THE PROBLEM." *TR