NHTSA Complaint #10340803 — 2007 FORD EXPLORER

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10340803
Vehicle	2007 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 27, 2010
Date Filed	June 30, 2010
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I HAVE A 2007 FOR EXPLORER. WHILE I WAS DRIVING ON THE INTERSTATE THE VEHICLE WENT FROM 65 MPH TO 20 MPH. I TOOK THE VEHICLE TO THE FORD DEALER WHO ADVISED THAT THE TRANSMISSION WENT OUT. THAT THIS IS A KNOW ISSUE WITH THE EXPLORER FROM 2002 TO 2008. I CONTACTED SIX OTHER INDEPENDENT TRANSMISSION SHOPS WHO ALSO ADVISED THAT THIS IS A KNOW ISSUE FOR FORD EXPLORERS YEAR 2002 TO 2008. I THEN CONTACTED FORD CUSTOMER RELATIONSHIP CENTER 800-392-3673 WHO ADVISED THAT EVEN THOUGH ITS A KNOW ISSUE WITH FORD THAT ONLY DEALER REPAIR REPORTS COUNT TOWARDS A RECALL WITH NHTSA NOT INDEPENDENT TRANSMISSION COMPANY'S REPAIR OF THE PROBLEM. I EXPLAINED TO THEM THAT I HAD A TWO YEAR OLD IN THE VEHICLE WITH ME NOT ONLY MY LIFE WAS IN DANGER BUT A CHILD ALSO. THE RESPONSE FROM FORDS CUSTOMER SERVICE GROUP WAS REGARDLESS NO ONE GOT HURT. *TR

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