NHTSA Complaint #10340026 — 1988 LINCOLN TOWN CAR

1988 LINCOLN TOWNCAR. CONSUMER STATES BUSINESS SOLD FAULTY CAR PARTS RELATED TO A SAFETY DEFECT *TGW THE CONSUMER WAS ADVISED BY HIS LOCAL MECHANIC THAT THE ORIGINAL UPPER BALL JOINTS HAD A TORN BOOT AND HE COULD NO LONGER GREASE IT. THE MECHANIC ALSO SUGGESTED REPLACING THE LOWER BALL JOINTS AS WELL. THE CONSUMER THEN ORDERED LOWER AND UPPER BALL JOINTS FROM AN ESTABLISHMENT AND HAD HIS LOCAL MECHANIC INSTALL THEM. ON MARCH 5, 2010, AS THE CONSUMER STOPPED AT AN INTERSECTION, HE HEARD A LOUD NOISE AT WHICH TIME THE RIGHT FRONT LOWER BALL JOINT FAILED AND THE RIGHT FRONT WHEEL JAMMED BACK INTO THE FENDER WELL. THE COMPANY REPLACED THE BALL JOINT, BUT WOULD NOT TAKE RESPONSIBILITY FOR THE OTHER EXPENSES THE CONSUMER INCURRED. *JB