NHTSA Complaint #10339501 — 2010 HONDA CIVIC

GOOD AFTERNOON, MY NAME IS [XXX]AND MY HUSBAND AND I LEASED A 2010 HONDA CIVIC IN FEBRUARY 2010 THROUGH RANDY KUEHL HONDA HERE IN CEDAR RAPIDS. STARTING IN APRIL 2010, WE HAVE NOTICIED PROBLEMS WITH THE BODY/METAL/PAINT WITH THE CAR. WE FEEL OUR 2010 HONDA CIVIC IS NOT SAFE TO DRIVE AND OUR AFARID SOMETHING IS WRONG WITH THE METAL OF THE CAR. ON, JUNE 14, 2010 WHILE CLEANING THE CAR, MY HUSBAND AND I FOUND ANOTHER DENT ON WHAT WE BELIEVE IS THE PASSENGER INTERIOR KICK PLATE OF THE CAR. THIS DENT JUST APPEARED AND IS A MYSTERY. IF OUR HONDA WAS IN A CRASH WOULD IT PERFORM AS THE METAL IS DENTING FOR NO REASON. WE ALSO HAVE DENTS ON THE TRUCK AND IT APPEARS TO BE GETTING WORSE. WE ALSO HAVE THREE OTHER PAINT/METAL SPOTS ON THE CAR TOO. WE ALSO DEMANDED FOR THE HONDA REP TO LOOK AT OUR CAR BUT THIS HAS NOT HAPPENED. I HAVE ALSO ASK FOR A DIFFERENT CAR AND HONDA IS NOT RESPONDING. WE ARE NOW ASKING FOR A FULL REFUND OF OUR LEASE AS WE PAID FOR THE FULL THREE YEAR LEASE UPFRONT. WE ALSO HAVE SPOKEN TO THE OWNER OF THE DEALERSHIP BUT SAYS WE HAVE TO GO THROUGH HONDA. AND THE SERVICE MANAGER ALSO DOES NOT WANT TO HELP. PLEASE HELP US AS WE DO NOT FEEL SAFE DRIVING OUR LEASED HONDA CIVIC AS WE DO NOT KNOW WHAT WILL HAPEN NEXT TO THE BODY STRUCTURE, TO THE PAINT AND WHAT NEW DENT WILL APPEAR TO THE BODY OF THE CAR NEXT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR