NHTSA Complaint #10336574 — 2009 AUDI A4

TL* THE CONTACT OWNS A 2009 AUDI A4. WHILE TURNING AT AN UNKNOWN LOW SPEED, THE CONTACT FELT UNUSUAL VIBRATIONS IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE VIBRATIONS WERE A NORMAL OCCURRENCE WITH THE VEHICLE. THE FAILURE CONTINUED TO RECUR AND BECAME EXCESSIVELY WORSE. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME WHERE THEY REDESIGNED AND INSTALLED THE POWER STEERING HOSE. THE VEHICLE BEGAN TO FUNCTION AS NORMAL BUT THE FAILURE BEGAN TO RECUR APPROXIMATELY 3,000 MILES AFTER THE NEW POWER STEERING HOSE WAS INSTALLED. THE DEALER ADVISED THE STEERING VIBRATIONS WERE A NORMAL ATTRIBUTE TO THE VEHICLE. THE VEHICLE WAS NOT SERVICED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 19,800.