NHTSA Complaint #10336311 — 2008 CHEVROLET UPLANDER LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10336311
Vehicle	2008 CHEVROLET UPLANDER
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	June 14, 2010
Date Filed	June 14, 2010
Mileage	60,324 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

1 OPENED DRIVERS SIDE REAR DOOR AT DAY CARE.. CLOSED DOOR AND IT FEEL TO THE GROUND. THE SILVER PIECE THAT SLID ON THE TRACK ON THE SIDE OF THE VEHICLE COMPLETELY BROKE OFF. I GO INSIDE THE CAR TO CALL ASSISTANCE AFTER PICKING THE DOOR UP AND PUTTING IT IN A RESTIN POSITION ON THE CAR. I GET INSIDE AND THE DOORS LOCK AND WILL NOT OPEN I COULD NOT GET OUT OF THE CAR. I GO TO DEALERSHIP AND THEY FIX IT MAKING ME PAY FOR ONLY HALF OF THE PART AND NO LABOR. I GO PICK UP MY CHILDREN AND THE DOOR THAT WAS SUPPOSE TO BE FIXED WILL NOT SHUT COMPLETELY BUT LOCKS AND MY DRIVER DOOR WILL NOT OPEN BECAUSE IT IS LOCKING ITS SELF. MY CHILDREN WERE STUCK IN THE CAR IN HOT TEXAS WEATHER WITH OUT AIRCONDITIONING. LUCKILY THE DOOR OPENED AFTER A MINUTE OR SO OF MY PULLING AND UNLOCKING AND LOCKING THE DOOR. THIS WAS VERY SCARY FOR TWO REASON WHAT IF THE DOOR FALLS OFF WHILE IM DRIVING AND WHAT IF I CANT GET MY KIDS OUT ! I WILL BE TAKING IT BACK IN THE MORNING VUT IT WAS VERY SCARY. 2 TWICE 3 NEW PIECE AND HINGE PUT ON SLIDING DOOR. *TR

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